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BOOK EYE TEST MOSMAN SYDNEY CBD

Frequently Asked Questions

We’ve answered some of the most common queries about our services, eyewear, appointments, and locations to help you find what you need—fast.

We recommend every 1–2 years, or more frequently if you have a vision condition or specific concerns.
A standard comprehensive eye exam takes around 45-60 minutes. This will include ocular health checks and scans.
We offer a curated selection of luxury and designer frames, prescription glasses, sunglasses, and contact lenses.

We recommend booking an appointment to ensure availability and minimal wait times. However, walk-ins are welcome when possible.
Both locations offer the same expert care and premium eyewear, but Mosman is ideal for those outside the city or looking for convenient parking.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept all major credit cards, including Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days. International shipping can take up to 14 business days. If you have not received your parcel within 2 weeks, please contact us on hello@bonehampeters.com.au
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free standard shipping for domestic orders. Express shipping will be charged a flat fee.
Unfortunately not at this time, we do not ship our products internationally.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover accidental damage, improper use, or other issues that are not attributable to a manufacturer defects.
Typically a repair will take 2 weeks.
Please get in touch for more information.

Yes we do repair frames. Please bring the frame in for assessment and we can guide you on how we can fix your frames.

We only offer refunds for items with a manufacturing fault or defect. For change-of-mind purchases, we’re happy to offer an exchange or store credit within 7 days of purchase.

Please contact us for more information about our refund and exchange policy.
A return request needs to be submitted within 7 days after the purchase has been delivered from the date of delivery.

All return shipping costs are handled by the customer.
When an order is assessed as a manufacturing defect, we will refund the return shipping cost.